Refund policy

Due to the nature of our business being food-related, all purchases are final.

To speak with someone if you are dissatisfied with your purchase, you can contact us at calc.coffee@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

*Please note that minor differences in label position are completely normal, as bags are hand-made to order*

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.